Our guests have multiple channels to contact us should they need to for assistance with a booking, to discuss their recent visit or for help with a general inquiry. We recently launched our new Help Center on our website HERE which has answers to all of our frequently asked questions and more. By typing your question into the search bar, you will find pages which may be relevant to your question.
Need Assistance – Send Us a Message
- If you need to ask a question about Madame Tussauds New York, you can fill out our Guest Contact Form HERE.
- If you have any feedback you wish to forward following a recent visit, please email us at info@madametussaudsNY.com
For information on special rates for groups, schools, or packages, contact us at: GroupSales@MadameTussaudsNY.com
Private Event Bookings
- To host a private event at Madame Tussauds New York, please contact us at: Special.Events@MadameTussaudsNY.com
Marketing & Press
To speak with a representative from our Marketing & PR team, please refer to the below contact information:
Press & Media Inquires
Sr. Public Relations Manager - Brittany Williams Brittany.Williams@MerlinEntertainments.biz
Marketing & Partnership Inquiries
Marketing & Sales Executives Marketing@MadameTussaudsNY.com
For General Inquiries, please call 212-512-9600. Our lines are open Monday - Friday from 10am - 6pm EST. Our offices are closed on the weekends.