I purchased our pictures from picsolve. It has been 24 hours and it is still unavailable, what can I do?. Please contact Picsolve directly at MTNYhelp@picsolve.com and they will be able to check your account. Also include a copy of your receipt. Related articles Regarding the Marvel 4D Experience, what is 4D? What will I find in the Project Runway area of Madame Tussauds New York? Where can I take pictures and video to share with my friends?