I purchased our pictures from picsolve. It has been 24 hours and it is still unavailable, what can I do?. Please contact Picsolve directly at MTNYhelp@picsolve.com and they will be able to check your account. Also include a copy of your receipt. Related articles How do I claim my digital photos? Can I buy photographs at Madame Tussauds? Is flash photography allowed in Madame Tussauds New York? Do I get a discount with AAA membership?