If you have received your e-mail confirmation confirming your booking but not your Print @ Home tickets, please don't worry. The Madame Tussauds New York team can issue your tickets onsite, when presenting the booking reference number, the payment card and photographic ID. Please note, to help eliminate fraud: for all online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.
Use the Order Lookup Tool
- If you still can’t find the email, you can retrieve your tickets online:
- Visit the Order Lookup Tool: Go to the Madame Tussauds New York order lookup tool here.
- Enter Your Details: Provide the email address used during booking and any other requested information (such as your booking number or name).
- View Your Booking: Once your details are verified, your booking reference and ticket information will be displayed.
- Resend Your Tickets: You’ll have the option to resend the confirmation email with your tickets attached.